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Managing your scheme

Once you've joined the scheme you'll find that Halfords help you every step of the way to make the process quick and easy to administer. We appreciate how busy you are, so we've developed a unique web system that makes managing the scheme from your desktop really simple.

Employer and employee secure website

The secure website is an innovative, interactive function that allows both employers and employees to access and view the progress of their scheme. It's password protected and provides real-time information. The website can be tailored to suit your organisation's precise requirements.

Scheme support

A dedicated Implementation Manager will be your main point of contact for the duration of the scheme, helping you to set up and manage it. We will help you to promote the scheme to your employees and provide you with a dedicated employee customer care line and email address to answer any queries.

Marketing support

We will provide you with marketing literature, such as promotional posters, information leaflets and case studies to download and use when you launch the scheme. We can also print material where required. Marketing material can be tailored to include your logo and company details - edited to suit your particular business.

Ongoing support

Halfords view each scheme as a long term relationship. As such you will work with a dedicated Sales Manager who will help you every step of the way providing time tables, re-launches and who may be able to offer other exclusive Halfords benefits dependent on your organisations circumstances.

On-site roadshows

We have a team of dedicated Roadshow coordinators who may be able to visit your site to promote your cycle2work scheme along with a display of bikes and accessories. They will also provide key scheme advice and leaflets to hand out to employees.

Store support

All Halfords stores are well briefed in cycle2work scheme compliance and processes, meaning that you do not have to worry about the fulfilment of orders.

If you have a particular local store in mind for your organisation’s cycle2work needs, we will work closely with the Store Manager to ensure the specifics of your scheme are well briefed. This will ensure the best possible service for your colleagues.

Employee Helpline

We run a professional helpline to answer all employees’ queries. The team are able to assists employees with all manner of enquiry via telephone and E-mail relieving you from questions from your colleagues.

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