0345 504 6444

Monday to Friday 8.30am to 5.30pm


Am I a basic or higher rate taxpayer?

Click here for more information about tax and National Insurance.

If I decide not to take advantage of the scheme now, can I join later?

The information produced by your employer about the scheme will detail the dates between which you can apply – the ‘window’. Different employers run different application windows. For some employers the window is a one off so you wouldn’t be able to join later, others have a window every year or several windows a year. Your HR team is best placed to advise you.

Where can I get my bike and cycling safety equipment?

• Halfords - shop instore or online with Click & Collect from your local store
• Cycle Republic - shop instore or online with free home delivery
• Tredz.co.uk - shop online with free home delivery
• Independent bike shops - we have a wide network which accept our Letters of Collection, visit the Store Locator to see your local options

Halfords.com has a huge range of products, including some ‘Sold & Sent’ by a third party. Unfortunately as these products are not sold directly by Halfords they are not available through Cycle2Work. As a general rule, if you are able to Click & Collect a product it is available through Cycle2Work but if you are only able to pay online then it is not.

You can choose from thousands of bikes with Cycle2Work so we’re confident you’ll be able to find what you need. If you need help tracking down a specific product you can call us on 0345 504 6444 and we’re happy to help.

How do I know what value to apply for?

The upper limit is displayed during the application process and will also be included in information produced by your employer about your scheme. You should select a Letter of Collection (LoC) value that covers the value of your chosen bike and safety equipment. If you spend less than the value of your LoC your salary sacrifice will still be for the full value of the LoC.

You can take advantage of any in store promotions or sales prices when selecting a bike from the Halfords and Cycle Republic store network, or online discounts with Tredz.co.uk. If you're a member of British Cycling you cannot use your discount when redeeming your LoC. If you're selecting a bike outside of this range from one of the independent bike shops we work with we'll always source the bike at the RRP to ensure consistency of price and availability.

I'm paid close to the National Minimum Wage, can I still take part?

Yes, although your wage may limit the value of bike and safety accessories available to you as your salary cannot drop below the legal minimum. However, you can still take advantage of a loan bike from your employer. Apply for the scheme in the normal way and your employer will contact you with your options. If you have any queries relating to this please call 03455 046444 who will be happy to discuss this in more detail.

What is a Letter of Collection?

LoC stands for Letter of collection of which you exchange for your chosen bike.

What safety equipment is available through Cycle2Work?

The cycle to work legislation doesn’t include a list of ‘approved’ products so HMRC stipulates that a common sense approach should be taken. Permitted equipment includes:

  • Cycle helmets conforming to European Standard EN 1078
  • Bells
  • Bulb horns
  • Lights including dynamo packs
  • Mirrors and mudguards
  • Cycle clips and dress guards
  • Panniers, luggage carriers and straps
  • Locks and chains that safely secure your cycle
  • Pumps and puncture repair kits, tool kits and tyre sealant to allow for minor repairs
  • Reflective clothing and reflectors
  • Child seats

Accessories that are not available include forks, frames, Sat Navs, cycle computers, Go pro cameras, turbo trainers and cycle racks. Items such as frames and forks are cycle components not safety equipment: safety equipment is something you add to the cycle or the cyclist to make cycling safer.

More detail on HMRC guidance is available here

Can I choose more than one bike?

The legislation doesn't stop you selecting two cycles so long as both are used for commuting to work. For example, you may have a summer route and a winter route to work, both needing different things from a bike. However, some employers only allow employees to select one bike, so if this is essential for you it’s worth checking before you apply.

Why doesn't my hire agreement show my actual savings?

The gross payment is the value before Tax and National Insurance has been taken and is stated on your hire agreement and each of your payslips. The net payment is the true cost after tax and national insurance savings and varies between person to person. Your hire agreement will state a gross value as this not change based on personal tax circumstances.

Will joining Cycle2Work affect my pension or other benefits?

Potentially. Salary sacrifice reduces gross salary so this may affect your pension arrangements and/or other benefits. Halfords are not tax, pension or legal advisors, so if you’d like more detail please check with your employer before signing up.

When can I collect my bike?

As soon as you receive your Letter of Collection you can go and collect your bike. If it's in stock at your chosen retailer simply surrender your Letter of Collection and present a form of ID. If it isn't in stock ask for your chosen bike to be ordered in and present your LoC and ID on collection.

What if I don't use the bike for commuting after I've joined the scheme?

You'll no longer qualify for the tax relief for this benefit. If so, your payroll department will arrange for the remaining salary reductions to be taken from your pay.

What if I leave early or I'm made redundant?

If you leave before the end of the hire term the remaining balance will be taken from your net payand you can use the bike and accessories until the hire period ends. You may then be given the opportunity to buy the items for their fair market value. However, this transfer of ownership is the subject of a separate agreement and isn't governed or influenced by the Hire Agreement you sign for this scheme.

Can I use my LoC to get a bike for a family member, partner or friend?

No. The bike must be used by you, mainly for commuting to work. That includes journeys made between the home and workplace, or part journeys (e.g. to the station), or journeys between one workplace and another.

What happens at the end of the hire period?

There's no automatic entitlement for you to take ownership of the bike and accessories at the end of the hire period. However, your employer may choose to let you purchase the equipment.

Can I take part in more than one scheme?

Technically you can apply each time your employer runs a scheme. However, your employer may decide though to prevent you from joining another scheme until your first Hire Period has ended.

I live in Jersey or Guernsey, does this make a difference?

Residents of Jersey or Guernsey are required to pay a Goods Service Tax at 5% on all goods over the value of £240.

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