Monday to Friday 8.45am to 5.00pm
An update from our CEO
06 Jan 2021
As England enters a new national lockdown I wanted to write to you to explain how we will be keeping our customers and colleagues safe during the coming months as we continue to support those people making essential journeys.
As with the previous lockdown, garages and bicycle shops are classed as essential, so our stores, garages and mobile vans will remain open.
That means you can continue to browse in our shops and visit our garages, which are operating with rigorous safety measures in place in accordance with the current government guidelines.
Halfords is trusted by millions of customers every year to play a critical role in keeping vehicles on the road and safe to drive. Although we may be making fewer journeys right now, the journeys we do make matter more than ever; getting children to school, volunteers to the pharmacy, and health professionals and teachers to work.
We’re here to keep cars and bikes on the road and roadworthy, which as the weather turns colder, becomes even more important.
The safety of our customers and colleagues continues to be our top priority and since March, we have been working to adapt our stores and garages, by putting in place important additional measures:
- Limiting customer numbers indoors
- Queue marshalling
- A vehicle interior sanitisation process for in car fitting jobs – find out more here
- Notices and markings for social distancing
- Cleaning stations
- Hygiene screens and colleague PPE
These measures mean we are well prepared to ensure everyone can continue to shop with confidence.
Despite the lockdown, there are a number of ways in which you can continue to shop at our stores and garages, and if you can’t come to us, we can come to you.
Open and convenient
- All of our retail stores are open from 8am - 8pm
- Queue marshalling
- We have over 100 mobile expert vans that will come to you, for contactless fitting on your driveway
- Halfords.com open 24/7
- Free Next Day delivery on items over £40* (excluding bulky items and online exclusives).
- Queue marshalling
- Delivery of your gift directly to recipient
Making it even easier to shop with us
- Free Click and Collect and a Fast Track service*
- Bookable bike collection slots
- Contactless car drop off for garages
- Extended 90 day returns
Amid the challenging news this year, one bright spot has been the renaissance of cycling. Millions of people have rediscovered the joy of two-wheel travel, whether for leisure, for fitness, or for work - and we’ve been working round the clock to meet demand.
The good news is we have plenty of stock arriving before Christmas, including kids’ bikes and e-bikes and our expert colleagues are on hand to provide all the cycling advice, products and services you need particularly safety accessories such as helmets, lights, reflectors and hi-vis clothing.
Please note that kids' bikes are not eligible on the Cycle2Work scheme.
I am really proud of my colleagues and how they have adapted so quickly in these incredibly difficult times.
We have launched over £4m of initiatives to support our colleagues, all of whom have worked tirelessly to help keep the country moving including a Family Support Fund and a colleague wellbeing portal with helpful advice.
We also helped more than 40,000 NHS workers with free car and bike checks and I’m pleased to say we will be supporting them again.
In addition, to recognise the important role of teachers as key workers, we will be extending our support to teachers too.
We have been serving our loyal customers for 128 years. Now, more than ever, you can rely on Halfords to keep you moving.
I wish you all a safe journey through these troubled times.
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