Monday to Friday 8.45am to 5.00pm
Updated 26th March, 15:59
We wanted to share a further update on how we here at Cycle2Work and the wider Halfords for Business team are working to maintain the highest levels of service to all our customers, clients and partners throughout this unprecedented time.
As an essential retailer we understand the vital part we play in the community ensuring that key workers are able to continue with their commuting and work responsibilities during the fight against COVID-19. Here at Halfords we want to provide assurances that support is on hand, be it fixing a puncture on the cycle to work or carrying out essential bike maintenance.
Following on from this statement, it means that customers who have letters of collection to redeem instore can continue to do so, they also have the ability to click and collect by visiting Halfords.com or redeeming online by visiting www.tredz.co.uk with free home delivery. We are also working with our network of independent retailers to understand who have chosen to remain open or closed for the next 3 weeks. We can then best manage customer enquiries and assist in getting them the cycle they require for their commuting needs.
All service and support from both Cycle2Work and Halfords for Business remains in place and is not affected by any changes, we have a commitment to keep Britain moving and are here to support you every step of the way.
Please do contact the team on 0345 504 6444 if you have any questions or require support.
Can I still apply for Cycle2Work?
Yes, we are still running as usual and you are still able to apply for Cycle2Work – even if you are currently off work or working from home. Please bear in mind that your application is approved by your employer, so depending on how your business is operating at this difficult time, approval times may vary.
Can I use my Cycle2Work bike to travel to buy essentials or to get my one form of daily exercise?
Yes, you are allowed to use your bike for recreational use as long as this is still allowed by the UK government. Please ensure you are following all NHS advice and taking the necessary precautions.
Can I still redeem my bike online from Halfords or Tredz?
Yes! We highly recommend that you redeem your Letter of Collection online at www.tredz.co.uk with free UK home delivery - All you need to do is enter your LoC number at checkout. If you would like to order your bike and accessories from Halfords, you can order online for Click & Collect in-store at www.halfords.com.
Can I still redeem my bike in-store at Halfords or Tredz?
For the most up to date information on Halfords Group stores, please follow the appropriate link below:
Can I still redeem my bike at an independent bike retailer?
This is possible if your local bike shop is still open for business during this time. Please ensure you contact your chosen store directly to confirm you are able to visit and redeem your Letter of Collection.
What happens if my LoC expires?
Our Letters of Collection are valid for four months, so you should have plenty of time! If it does expire, just give our team a call on 0345 504 6444.
Can I still sign my business up for a Cycle2Work scheme at this time?
Absolutely, you can do this here.
I have some questions about my current Cycle2Work scheme, what do I do?
Please give your dedicated Account Manager a call – they are working as usual, just remotely! Alternatively, give our Cycle2Work team a call on 0345 504 6444