- The Letter of Collection (“LoC”) shall expire unless redeemed four (4) months after the date that the it was first provided to the Customer by the Hirer
- No discount, other than those on display in the store or online, is to be given in conjunction with the LoC
- The LoC must be redeemed in full for cycle(s) and equipment that will be used for commuting to, from or at work.
- No cash or voucher can be offered in exchange for the LoC
- Acceptable forms of identification are - Passport, Driving Licence, Birth Certificate or Photo ID
- Electric scooters
- Cycling technology (turbo trainers, GPS devices, cameras, etc.)
- Bike building costs
- Delivery costs
- Bike repairs and maintenance
- Bike repair and maintenance plans (e.g. CycleCare from Halfords)
The 14 days free insurance offer is not applied automatically but must be activated by visiting https://www.halfords.com/cycling/advice/bike-insurance.html. For full terms and conditions, please visit https://www.halfords.com/cycling/advice/bike-insurance.html.
By activating your 14 days FREE Insurance, you will instantly be covered for:
- Theft of your bicycle from your home
- Theft of your bicycle while away from your home
- Theft of your bicycle from a motor vehicle
- Accidental damage to your bicycle
- Malicious damage to your bicycle
Ripe Insurance Services will pay for the cost of replacement as new up to the limit stated on your insurance schedule, provided:
- the damaged bicycle was not more than 3 years old at the date of loss;
- the damaged bicycle was new when it was hired; and
- you have the original receipt or other evidence that clearly demonstrates its hire.
If the bicycle was more than 3 years old or was not new at the time of hire, then the claim will be dealt with on an indemnity basis.
Important Note: This insurance does not include competitive use. Security conditions for theft apply. Please consult the policy wording at https://www.halfords.com/cycling/advice/bike-insurance.html.
To qualify for the 14 days free insurance, you must have hired a bicycle up to the value of £12,000 and/or clothing or accessories through the Cycle2Work scheme. Proof of redemption must be made available upon request.
Important Documents
Please note that the above is a brief summary of cover and should be read together with the full policy terms, conditions and exclusions, which can be found at https://www.halfords.com/cycling/advice/bike-insurance.html. Cover is available to residents of Great Britain, the Isle of Man, Northern Ireland and The Channel Islands, and is subject to the laws of England and Wales.
Unlimited Lifetime Safety Checks are available on all cycles hired through the Cycle2Work scheme. To book your Lifetime Safety Check, please click here. Alternatively, call or visit your local Halfords (click here to find your local Halfords store). All Cycle2Work bikes of any size and discipline are eligible.
Halfords’ expertly trained bike mechanics will provide you with a free 32-point bike check, across all key areas of the bike. These include:
- Frame, Saddle & Handlebar
- Wheels; including Tyres, Rims, Spokes and Hubs
- Brake system; including Levers, Calipers, Pads and Cables / Hoses
- Drivetrain; including Gears, Levers, Chain, Bottom Bracket, Cranks and Cables
What is called an ‘M-check’ will be carried out on the above areas, which means checking the bike thoroughly from top to bottom and assessing all 32 elements for signs of wear, damage or adjustment requirements. This will either confirm that the bike is in good condition to continue riding, or it will determine if any maintenance or service is required in order to maintain safe and efficient cycling. If we spot a problem that requires a service, we can book the bike in so it can be repaired by one of our fully qualified mechanics, at a time to suit you.
This Limited Lifetime Guarantee applies to all Halfords’ exclusive and own-brand cycles hired from Halfords from 1 January 2018. For bikes hired before that date, please refer to the previous warranty here.
Halfords takes pride in the bikes designed, built and sold, and is satisfied that all bikes are of the highest quality. That's why all Halfords exclusive and own-brand cycles come with a Limited Lifetime Guarantee on the frame and rigid forks for the original hirer. This means that whether you hire an Apollo, Boardman, Voodoo, Carrera, Indi or Pendleton from Halfords, we will replace the frame and/or forks free of charge if there is a manufacturing defect for the entire time you hire the bike. Additionally, Halfords also covers all other bike components for 1 year unless the manufacturer states otherwise.
What's covered?
Manufacturing defects. This is where a component fails or shows sign of failure caused by poor manufacturing from the factory. (Had a failure that's not a manufacturing defect? Scroll down to read about "crash replacement")
What's not covered?
It's important to understand that all components are subject to "wear and tear", frames and forks included. This is where a component has simply done what was expected of it and has worn out or failed through general use of the part. Commonly you'll find parts such as chains, cassettes, brake pads and tyres subject to wear and tear more than other parts. Your warranty will be also be void if the bike is modified or altered in a way that affects the geometry of the bike and/or puts unnecessary stress on the bike.
- Paintwork: This has a 2-year warranty as after 2 years it's going to be hard to tell what's "wear and tear" through normal use and what's a defect in the paintwork. We are comfortable that if there is an issue with how the bike has been painted, it will show itself within the first 2 years of hire.
- Suspension forks: These have a warranty from the manufacturer that's normally 2 years, but double check in your user manual or with the manufacturer if you are unsure.
- Other components: Most components will usually carry their own warranty ranging from 1 year upwards depending on the brand. Check in your user manual or with the manufacturer if you are unsure.
- Failure of components caused through misuse, lack of servicing and/or care: Looking after the bike is important; keep it clean, well serviced and use it for what it's intended for. If you push a bike past what it was designed to do, or you fail to regularly service it (we recommend every 6 weeks) then failures will be more likely and will not be covered under your warranty.
- Electric components: These again will carry their own warranty usually between 1 and 2 years depending on the brand. Check in your user manual or with the manufacturer if you are unsure.
Need to make a warranty claim?
If you find yourself needing to make a warranty claim, then please return the bike in its current state back to any Halfords store. If you are unable to make the journey to store, please contact the customer support team here. Please do not try and repair any damage that may have occurred as this can affect the warranty assessment. Halfords stores, with the help of their quality team, can assess the bike and find out what caused the failure and find a solution. Click here to find your local Halfords store.
Halfords will replace the frame/fork with a model that is either like-for-like or an upgrade to the previous model for the first 2 years after hire. If you have chosen not to return the bike at the end of your initial hire period, and you make a claim after 2 years from the date of hire, a replacement will be offered of the next best frame on offer at that time. Due to model year changes; component compatibility, design and geometry may vary. Where we cannot offer a replacement frame/fork we will replace the bike with a new model of similar retail price value. There is no refund or vouchers given in exchange.
Crash Replacement
Sometimes accidents happen. If you find yourself in a position where the frame or forks need replacing, we will be happy to offer you the parts at a reduced price plus the labour to fit them on return of the damaged frame and /or forks. We will offer the closest available product at the time of claim as per our warranty replacement above. Click here to contact Halfords Customer Support.
Present the 10% off voucher in any Halfords store along with proof of entitlement (i.e. Staff ID, payslip, Letter of Collection).
- The voucher will be sent via email together with your Letter of Collection
- Presenting the voucher in a Halfords store on paper or on a device entitles you to 10% off all cycling essentials*
- The offer cannot be redeemed online, via Tredz or at an independent bike shop
- The offer is available to Cycle2Work customers only
- The offer is available for 12 months only from the date it is sent to you.
- The offer cannot be used in conjunction with any other offer, voucher, colleague discount, Letter of Collection or exchanged for cash
- Photocopies of the voucher will not be accepted
- The offer is non-transferable
- The offer remains the property of Halfords Ltd B98 0DE, who reserves the right to withdraw or amend the terms and conditions due to circumstances beyond its reasonable control
Present the voucher in any Halfords store along with proof of entitlement (i.e. Staff ID, payslip, Letter of Collection) to receive 10% off a Halfords brand cycle with a value of up to £500.
- The voucher will be sent electronically upon receipt of the referred application
- Presenting the voucher in a Halfords store on paper or on a device entitles you to 10% off a Halfords brand cycle with a value of up to £500
- ‘Halfords brands’ that available on this offer are: Apollo, Boardman, Voodoo, Carrera, Indi or Pendleton
- The offer cannot be redeemed online, via Tredz or at an independent bike shop
- The offer is available to referred Cycle2Work customers only
- The offer can only be used once
- The offer cannot be used in conjunction with any other offer, voucher, colleague discount, Letter of Collection or exchanged for cash
- Photocopies of the voucher will not be accepted
- The offer is non-transferable
- The offer remains the property of Halfords Ltd B98 0DE, who reserves the right to withdraw or amend the terms and conditions due to circumstances beyond its reasonable control
Our net deduction scheme allows employees to contribute funds towards the cost of certain products by spreading the cost of their purchase over a fixed term deduction directly from their net pay every month.
If an employee either:
- Is referred to the Net Deduction Scheme
- Chooses the benefit to be taken from their NET salary
The employee will not benefit from any NIC or tax benefit but as they would via a salary sacrifice arrangement but will be able to spread the cost through their employer over a 12-month period.
Please remember sacrificing part of your salary means your take home pay is less. You must speak to your employer to ensure you are able to afford the agreed monthly deductions and that this will not affect your standard of living or bring your take home pay below the national minimum wage.